REFUND AND RETURN POLICY

1. Eligibility for Returns

• You have 14 days after receiving your item to request a return.
• Item must be unused, in original condition and packaging.

2. Refund Process

• Contact us at contact@ozathena-jewelry.com to initiate a return.
• Refunds are processed within 5-7 business days after we receive the item.
• Shipping costs for returns are not covered by Ozathena Jewelry.

3. Non-Refundable Items

• Personalized or custom-made jewelry.
• Gift cards.
• Items damaged due to misuse.